07909 958886Personalised & Hand-Painted Pottery and Silver Keepsakes
07909 958886Personalised & Hand-Painted Pottery and Silver Keepsakes
To guarantee delivery in time for Christmas, please could you ensure that your Fingerprint Impressions are returned to us no later than Friday 5th December.
About Us - Cherished China are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact form.
Our Contact details:
Cherished China, Elephant Cottage, Brocks Green, Ecchinswell, RG20 4UP, United Kingdom
Phone: 07909 958886
Email:
Making A Purchase - Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for your billing and shipping details so that we can complete your order.
We accept Delta, Maestro, MasterCard, Solo, Visa, and Visa Electron using PayPal secure payment pages. You do not have to have a PayPal account in order to use their pages as they now accept all types of credit/debit cards. You will receive a payment receipt from our PayPal registered email address hobson.mandy@btinternet.com.. Alternatively we do accept UK Bank cheques sent with an order to the address stated above with a cheque made payable to Cherished China.
Please ensure that you return to the Merchant website (Cherished China) once payment has been made using PayPal as you will be shown your order receipt.
We can also take credit/debit card payment over the telephone.
Confirmation of Order - A copy of your order will accompany goods to the purchaser's address. If you require an invoice for your records please contact us and we can send one out. In the unlikely event of us being unable to fulfil an order or a part of an order, or if there are any errors in a placed order we will advise you as soon as it is possible.
Currency - All prices are in GBP (Great British Pound).
Shipping And Handling - All UK shipping is FREE with the exception of our 'Baby Prints' kits, 'Pet Packs', 'Paint your own Pottery' kits and 'Home / Party Packs' where the shipping is £20. International shipping costs are available on request.
We do provide an Express Delivery service (additional £10.00 fee) but please contact us before you order as we will need to confirm the timescale required and check our current work schedule.
Delivery Schedule - As our items are bespoke, we try delivering your order within 28 days. If you need your item quicker than that, there will be a surcharge of £10.
Back Orders - If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges - We do not charge VAT
Payment/Credit Card Security - When the order is placed at our website you can select to make secure on-line payment using PayPal, or select to pay by cheque. Our PayPal account allows you to pay by Credit/Debit card or your PayPal account
Guarantee - We guarantee your satisfaction.
Privacy & Personal Data Held
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not pass on your personal details to any other organisation or use your details for other purposes without asking your consent first.
Privacy Policy - Cherished China do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
Signature Plates - Our Signature plates are hand-painted with our designs and sold with a special pen and instructions. Friends and family sign the signature plates and after 24hrs the plates will need to be baked in the oven at home for a permanent memento. The plate should be put in a cold oven, which is then set to 150°C (300°F). When the required temperature is reached bake for 35 minutes.
When ready turn off the oven, open the door and allow to cool naturally.
The plate is now a fully-washable signed personal memento. Always wash at no higher than 55°C.
Care of your Cherished China - We recommend hand washing of all our Cherished China items. Due to the nature of the clay used for our pottery and the manufacturing process we do NOT advise you to put your Cherished China pottery into the microwave. The item will become too hot for you to handle and may cause scalding.
Bespoke Orders - Orders can only be accepted with full payment. A 50% refund is permitted up to the proofing stage. Once you have agreed the proof, 100% charges apply. No changes can be made once the proof has been agreed by the Customer. Some paints, glazes and lustres used by Cherished China are not suitable for use with food or for use in the dishwasher or microwave. Please ask if any of these apply to your choice of design or finish. Please refer to our disclaimer.
Disclaimer
Whilst we endeavour to match your requirements, each piece is hand-painted and individual. We are not able to match colours and styles exactly and we can only interpret photos, pictures and reproductions supplied to us. It is up to you to ensure that important details are brought to our attention before approving the proof.
In the event of loss or damage occurring during the glazing or firing process, Cherished China accepts no responsibility or liability for claims in relation to 'emotional distress' or 'trauma'. The purchaser agrees that Cherished China shall be liable only for the cost of replacement and/or refund to the original value of the item.
Cherished China cannot be held responsible, accountable or liable for any loss or damage to your finished pieces, howsoever caused, once the finished pieces are in the hands of a postal/delivery agent other than a Cherished China employee.
Cherished China reserve the right to discontinue products, to change specifications or price of its products at any time without notice and without incurring any obligation whatsoever.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at HMSO
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